All orders are discretely packaged and shipped without reference to Chems Connect or research chemicals through POST NL or UPS as carriers.
General
We ship daily from Monday to Friday within 24-48h (or a bit longer depending on our workload).
Discreet shipping is offered as our default and is not an additional service. Please do not ask for it. We offer tracked shipping to the US.
The delivery times listed below are guidelines only as we have no influence over them.
PostNL manages all mail in origin and the local post service in destination.
Replacements and returns
Due to the nature of products we cannot restock sold items. Therefore we are unable to accept returned research chemicals. If your order arrives damaged, your item will be exchanged and reshipped. We ship at the expense and risk of the buyer. We can only guarantee delivery if you choose insured delivery. If one or more products are not available at the time of the order they can be sent in an extra shipment. In this case you will be contacted for partial shipping.
Replacements for lost shipments can only be granted when a insured shipping option was used. Orders above xxx Euros are not subject to reshipment unless insured delivery is chosen.
Please note, we cannot be responsible for customs clearance and the customer will have to carry all future taxes if there will be any in his/her country.
We also cannot take any responsibility for legacy of the purchased products in your country.
Shipping fees and delivery time
Our Shipping fee is determined by your location, as all our shipments are now tracked.
We charge the following fees for our international and national deliveries
USA
Flat rate Standard 3-5 Business days $25
Flat rate Express 2-3 Business days $50
Free shipping Express 2-3 business days applicable to orders above $250
EUROPE
Flat rate Standard 3-5 Business days $35
Flat rate Express 2-3 Business days $50
Free shipping Express 2-3 business days applicable to orders above $250